The owners of Hearthstone Urns are committed to customer service.
We want every person who visits this website to have a positive experience.
If you order from us, that’s terrific! If you learn something here that helps you elsewhere, we’re okay with that, too.
When you purchase one of our products you get a full-satisfaction guarantee. If you aren’t thrilled with your urn when you receive it, let us know and we’ll make it right. Since we are dealing with wood, we understand that every piece will be slightly different than the one next to it. Every craftsman will have his own unique way of doing things, so, again, there will be some slight differences. But the photos you see on our website are actual urns and should be representative of exactly what you will receive. If it isn’t as beautiful and meaningful as you expected, send it back and we’ll refund your money.
We’re happy to answer any questions you may have and to assist you in this difficult time. Please contact us by using the message form. Indicate whether you prefer a call back or a written response, and we’ll get back to you right away.